Website Privacy Notice
 
Who we are:
We are Bespoq Commercial Solutions Limited, and we can be contacted using the following details:
Telephone Number: 0191 4661234
Address: 46 Frederick Street, Sunderland, SR1 1NF
Email address: office@bespoq.finance
Data Protection contact: Lucy Hope
ICO Registration Number: ZA193306
 

Our legal grounds for holding your data:
The UK’s data protection laws allow us to use your personal data provided we have a lawful basis to do so. This includes
sharing it in certain circumstances, as described below.

We consider we have the following reasons (legal bases) to use your personal data:

• Performance of contract with you: we need to use your personal data to be able to successfully legally contract with you.
• Compliance with our legal obligations: we need to use your personal data so as to comply with certain legislation
such as financial crime legislation.
• Legitimate interests: these are our business and commercial reasons for using your data, which we have balanced
against your interests. We have certain legitimate interests in using your data which are not outweighed by your interests, fundamental rights or freedoms. These legitimate interests are to help prevent and detect financial crime, fraud and money laundering, to promote responsible lending, to support our tracing, collection and litigation procedures (delete if not applicable) and to assist our compliance with the legal and regulatory requirements placed upon us.
• Your consent: You can withdraw this consent at any time, in which case we will cease to use it, unless we have a right and a need to continue processing it for one of the other reasons set out above.

 

More information on how we use your personal data and for what purposes is set out below.
 

What data do we collect?
 

Data provided by you:
• Funder application details: for example but not limited to, your name, national insurance number, postal address,
your email address, your IP address, telephone numbers, date of birth, bank account details, equipment
requirement details, home ownership details, reason for borrowing, your assets and liabilities, details of your proof
of identity documentation, proof of address documentation, evidence of additional equity available and evidence
of any other business interests
• When you talk to us: for example, on the phone, or in person including call recordings and voice messages. We
may monitor or record calls with you to check we have carried out your instructions, to resolve queries or disputes,
to improve the quality of our service or for regulatory or fraud prevention purposes
• In writing: for example, letters, emails, texts and other electronic communications
• Online: for example, when you use our website or mobile app
• In financial reviews, for renewals and in any surveys etc
 

Data we collect when you use our services.
• Transaction data: for example, what sort of products you are selecting, the length of term, the types of asset you
are looking at financing, business type and geographical location
• Payment data: for example, the amount, origin, frequency, history and method of your payments
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

​

Data provided to and by third parties
• Data from persons that introduce you to us: for example, brokers, product suppliers, financial advisers, agents,
finance providers or other third parties
• Data from credit reference agencies, most likely to be either Experian, Creditsafe, Equifax or CallCredit
• Data from fraud prevention agencies
• Publicly available information: for example, from the land registry, companies house, the electoral register, other
information available online or in the media, including social media
• Data from your representatives where relevant: for example, your legal and financial advisers such as lawyers and
accountants** (delete if not applicable).
 

Special Category Data
In the course of your interactions with Bespoq Commercial Solutions Limited you may share information that is classified as
‘Special Category Data’. This could include data about:
• Race
• Ethnic origin
• Politics
• Religion
• Trade union membership
• Genetics
• Biometrics
• Health
• Sex life
• Sexual orientation
 

Where you do share information relating to any of these categories e.g., when you may share information about your health,
or a characteristic of vulnerability Bespoq Commercial Solutions Limited will always seek explicit consent from you to store
and process such information.
 

Why is personal data collected by us
Bespoq Commercial Solutions Limited collect personal data for a number of reasons

From time to time, we may contact you to ask for your consent to use your personal data for other purposes. Your personal
data may also be used for other purposes where required or permitted by law.

When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate
interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with
laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to
detect, investigate and prevent crime. Fraud prevention agencies can hold your personal data for different periods of time,
and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

In order to process your application, we may supply your personal information to credit reference agencies (CRAs) in which
case they will give us information about you, such as about your financial history. We do this to assess your creditworthiness
and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity.
When CRAs receive a search from us they may place a search footprint on your credit file that may be seen by other lenders
and used to assess applications for finance from you and members of your household. The CRA may also share your
personal information with other organisations. We may also continue to exchange information about you with CRAs on an
ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information
with other organisations. Your data will also be linked to the data of your spouse, any joint applicants or other financial
associates. We can provide you with the identities of the CRAs and the ways in which they use and share personal
information upon your request.

From time to time, we may provide your information to our partners, third parties and customer service agencies for research
and analysis purposes so that we can monitor and improve the services (or as the case may be) we provide. We may
contact you by post, e-mail or telephone (or as required) to ask you for your feedback and comments on our services (or as
the case may be).

We may also contact you about our other goods or services that may be of interest to you (delete if not applicable).

​

How will we use your data?
Our Company collects your data so that we can:
• Process your application and manage your request.
• Email you with special offers on other products and services we think you might like.
• To monitor the performance of our products and services to ensure consumer outcomes are being achieved
• To carry out our obligations arising from any contracts entered between you and us.
• To provide you with information, products and services you request from us.
• To approach lenders on your behalf to arrange the funding you require.
• To make lender decisions.
• For fraud prevention.
• For credit reference checks.
• For Electronic Identity Verification.
• To notify you about any changes to our service.
• To provide you with information about other products or services we offer that may be of interest to you
• For audit purposes.

​

Lawful Basis for Processing Data
(Data Type) Personal identifiable information    (Lawful Basis for Processing) Consent

(Data Type) Contact information    (Lawful Basis for Processing) Consent

(Data Type) Location based data    (Lawful Basis for Processing) Legitimate Interest

(Data Type) Bank information    (Lawful Basis for Processing) Legitimate Interest

(Data Type) Special Categories of data   (Lawful Basis for Processing) Consent

​

When Personal Data is shared
Your personal data may be used by our partners, lenders, brokers, agents, sub-contractors, lawyers and by any of our or
their subsidiary or associated companies (delete when not applicable) before, during and after your agreement facilitated
by us. We may also use organisations to perform tasks on our behalf including information technology service providers,
repossession agents, banks and transportation companies (delete when not applicable) who we will then be sharing your
personal data with and who may also process and retain your data both before, during and after your agreement facilitated
by us. Any of these third parties may contact you by post, e-mail or telephone (or as required).
 

We may also share your personal data with CRAs, fraud prevention agencies, law enforcement agencies, regulators and
other authorities, the UK Financial Services Compensation Scheme (delete when not applicable), any agent that you have
given us authority to communicate with and persons you ask us to share your data with, companies that we introduce you
to, market researchers tracing and debt recovery agencies and customer service agencies for the purposes set out above.
These agencies and firms may also share your personal data with others.
What are your data protection rights and choices?
Your personal data is protected by legal rights, which include:
• Right to be informed – Individuals have the right to be informed about the collection and use of their personal data
• The right of access to your personal data – Individuals have the right to access and receive a copy of their personal data and other supplementary information.
• The right to rectification- Individuals have the right to have inaccurate personal data rectified or completed if incomplete.
• The right to erasure – Individuals have the right to have their personal data erased.
• The right to restrict processing – Individuals have the right to request the restriction or suppression of their personal data.
• The right to portability – This allows individuals to obtain and reuse their personal data for their own purposes across different services.
• The right to object – this gives individuals the right to object to the processing of their personal data in certain circumstances, it also gives individuals the absolute right to stop their data being used for direct marketing
• The right in relation to automated decision making and profiling – this allows individuals to object to their data being used in an automated individual decision-making process (making a decision solely by automated means without any human involvement) and profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process.

​

There may be reasons why we need to keep or use your data, but please tell us if you think we should not be processing
your data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact
us at our email office@bespoq.finance

For further information on how your information is used, how we maintain the security of your information and your rights in
relation to it, please contact us via email office@bespoq.finance or call us on 0191 4661234

How long is your data kept
We will retain your personal data as long as you are a customer with us. We may retain your personal data beyond this date for the purposes mentioned above and will in any case at all times retain your personal data for the minimum period required by law. We may also retain your data to deal with any disputes, to maintain records and to show we have dealt with you fairly.
 

We may also retain your data for research and statistical purposes in which case we will ensure it is kept private and used only for these purposes.
 

Data about live and settled accounts is kept on credit files for six years from the date they’re settled or closed. If the account is recorded as defaulted, the data is kept for six years from the date of the default.
 

Marketing
Bespoq Commercial Solutions Limited understands that with the introduction of the Consumer Duty, it is likely the level of
communications issued by our business will increase. This will be necessary to support customers to understand the
products and services offered and to provide support to customer throughout the lifecycle of the relationship.

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Bespoq Commercial Solutions Limited from contacting you for marketing purposes

Privacy policies of other websites
 

Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy
was last updated on 7th February 2025
 

How to contact us
If you have any questions about Our Company’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.

Email us at Office@Bespoq.finance
Call us: 0191 4661234
Or write to us at: 46 Frederick Street, Sunderland, SR1 1NF
 

How to make a complaint and contact the appropriate authority
If you are unhappy about how your personal data has been used by us, please contact us and we will be happy to register
a complaint.

You also have a right to complain to the Information Commissioner’s Office which regulates the processing of personal data.
You can contact them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF,
on 0303 123 1113 or by email to casework@ico.org.uk. See also https://ico.org.uk/global/contact-us/.
more information about the cookies we use, please see our Cookie Policy.